Understanding AnswerHub Documentation

API Explorer has a new password:

From here, you can go to any of the subcategories in the navigation tree to get started. We recommend going through all the "AnswerHub Overview" subcategories if you are new to AnswerHub.

Three main personas interact with the AnswerHub software: administrators, moderators, and community users. These personas navigate through the admin console and community user interfaces to create and use community collaboration.

• The Admin guide walks AnswerHub Community Administrators through all the features displayed in the admin console user interface for versions 1.8+.
• The updated Moderator guide was just released at the end of September 2019. The moderators interact mainly with the community user interface.
• We expect to publish the updated Community User guide in the near future and will cover all the features displayed in the admin console and community user interfaces for versions 1.8+.

Users who need additional configuration instructions outside of the usual Site Administrator role, Admin Console UI and Community UI fall under the role of System Administrator. We do not present the private-cloud and on-premise installation and configuration instructions in the user interface guides. That information will be in a System Administrator guide or an On-Premise guide.

• To learn more about the on-premise guide, navigate to README.txt Updates.
• We expect to publish the System Administrator guide in the near future.

If you're new to AnswerHub, check out the Glossary to learn about AnswerHub specific terminology.

To fully utilize the REST API with your AnswerHub Community, you will need a registered username and password with Administrator Permissions.

If you are a community user or curious third-party developer interested in testing out our REST API, you can use our API Explorer! The API Explorer already comes with a test user and test password; you can read about it in the section, Test Endpoints Directly in the Browser.

Check to see if you have already enabled the REST API and have Granted Use API Permission to the user:

If you have already enabled the REST API and granted appropriate permissions and you want to explore the site, see the following list below:

Navigate to Reference Docs and learn how to Test Endpoints Directly in the Browser through what we call the API Explorer.

Use the search bar on the top right-hand side of the page to go directly to that endpoint.

Navigate to the Getting Started page under AnswerHub Getting Started.

Navigate to AnswerHub Getting Started Guide.

Navigate to Admin Guide Intro.

Navigate to AnswerHub Version 1.8 & 1.6 Docs.

Navigate to On-Premise README.txt Updates

NOTE: