Issue Description:
Users experience an error message, "Parsing response failed," when attempting to upload images on their AnswerHub site. This issue affected all users across the site.
Symptoms:
- Users were unable to upload images in responses or comments.
- Error message displayed: "Parsing response failed".
- The issue affected all users on the AnswerHub site simultaneously.
Root Cause:
The issue was traced to a misconfiguration in the CAPTCHA settings. A recent CAPTCHA implementation to mitigate DDOS attacks inadvertently caused the image upload page to be excluded from the CAPTCHA exclusion list, blocking the image upload functionality.
Resolution:
The CAPTCHA rules were updated to allow file uploads, resolving the issue. After this update, users were able to successfully upload images without encountering the error.
Priyanka Bhotika
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