Overview
The article explains that groups in AnswerHub are used to manage user permissions and control access to various functions on the platform. Site administrators can create groups to determine a user's ability to interact with the platform, such as content visibility, creation, and moderation. The default groups include Users, Super Users, Network Administrators, and Moderators. Users in the Super Users group have the highest level of access and can make significant changes, while the Users group has the most restrictions.
Information
Groups can also be used as a way to aggregate users who belong to different departments, or who serve specific platform roles. Permissions can (and should) be set for each group, making it a rare occurrence that you would need to grant or revoke permissions for individual users.
By default, AnswerHub has 4 groups:
- Users: This group consists of standard users and has the highest level of restrictions (revoked permissions) by default.
- Super Users: This group consists of site administrators and whoever else needs to have the highest level of access (granted permissions) within the community. This group will allow its members to access the Administration Dashboard. It is critical that you use discretion when adding users to this group because they will have the ability to make drastic changes. For example, members of this group can delete a space and all of the content within it.
A user in the Super Users group should never be in the Users group. To prevent permissions errors you should manually remove each user from the Users group when they are added to the Super User group. If a user is ever removed from the Super Users group, make sure to return them to the Users group to prevent functionality issues from occurring.
- Network Administrators: This group doesn't have any permissions set by default. You should only add 1 or 2 users to the Network Administrators group and grant them the Site owner permission, which allows a user to get email notifications about licensing limits. This group also allows users to have access to the Administrator Dashboard
- Moderator: This group consists of users who will manage content posted by other users in their community.
You can also create your own Custom groups if you require more complex permission settings to be implemented. Creating Custom groups also allows you to create very specific roles for groups. There is no limit to the number of groups a user can belong to and they will be granted or revoked the permissions of each group to which they belong; however, if two groups have permissions set at the same level, and they conflict, the permission set in the group with the lowest weight will override the other.
Priyanka Bhotika
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